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Managing Staff Through Change


Course Information

Managing Staff Through Change

This course will use a number of different activities to explore our reactions to organisational change, and will enable managers to identify factors that help and hinder the change process as well as examine practical steps that line managers can take to facilitate change, manage staff morale and expectations.

Course Code


Course Date

23rd October 2017

Places Available

Course Fee

Course Description

Course content includes:

  • The change process
  • Your reactions to change
  • Other reactions to change
  • The manager’s role
  • Managing change resistors
  • Managing morale and motivation
  • Individual interactions -what helps and what hinders
  • Appealing to the rational and the emotional
  • Coaching staff through change
  • The GROW model
  • Skills practice
  • Application at work


Participants will be able to:

  • Explain the significance of line managers interactions with staff and it's impact on staff morale and be able to take 4 actions to increase employee engagement
  • Plan the communication of change to maximise impact and engagement
  • Name 5 common reactions to change and know how to get the best from these reactions
  • Develop strategies to manage change resistors
  • Identify factors that help and hinder change
  • Use the GROW model of coaching with staff members facing uncertainty or who have to make difficult decisions