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Managing Challenging Conversations Assertively


Course Information

Managing Challenging Conversations Assertively

This course examines what we mean by Assertiveness, allows participants to reflect on factors that inhibit their assertiveness, develop techniques to overcome those inhibitions and apply the principles of assertiveness to challenging conversations. It will also examine Transactional Analysis and conflict handling styles.

Course Code


Course Date

16th October 2017

Places Available

Course Fee

Course Description

Course content includes:

  • Definitions
  • Inhibiting factors and overcoming these
  • Listening Skills
  • Parent, Adult and Child communication styles
  • Responding to distressed or angry people
  • Different ways of dealing with conflict
  • Planned and unplanned conversations
  • Techniques to structure conversations
  • Skills practice


What will I learn?

  • Practical actions they can take to reduce inhibiting factors
  • An understanding of the importance of listening when being assertive
  • Techniques to improve listening skills
  • An understanding of the advantages and possible pitfalls of their preferred ways of dealing with conflict
  • Tips to develop their effectiveness in dealing with conflict
  • An assertiveness script to help plan assertive conversations
  • Increased confidence and ability to manage difficult, impromptu conversations